MUSC eConsults
MUSC’s eConsult program connects primary care providers with specialists directly through the EHR, giving patients faster access to specialty guidance without the wait for an in-person referral. PCPs submit a clinical question through Order Navigator, a specialist reviews the case and returns recommendations, and the primary care team can move forward with treatment — often without the patient ever needing to leave the primary care setting.
Program Benefits
- Expedites access to specialty care guidance
- Enhances care coordination between PCPs and specialists
- Supports confident treatment decisions within the primary care setting
How It Works
- PCP submits an eConsult via the EHR (search “eConsult” in Order Navigator).
- Patient verbal consent is obtained. Patients are informed that:
- Insurance will be billed
- Coverage varies, and co-payments may apply
- Uninsured patients may pay $70–75 out-of-pocket
- The specialist reviews the request, documents recommendations, and returns them to the PCP’s inbox.
Resources and Best Practices for PCPs
- Frame a clear clinical question.
- Focus on manageable conditions within primary care post-guidance.
- Use for issues that do not require ongoing co-management or in-person evaluation.
- Patient Engagement Tool
- Provider Tip Sheet
- MUSC Best Practices
- MUSC Best Practices eConsults FAQs