For Patients
Below are tools to help you become comfortable with telehealth.
Here, you can learn what telehealth is, what you need, how it works, and how to prepare for a telehealth visit.
What is telehealth?
Telehealth means getting healthcare without having to be in the same room as your provider. You can talk, share health information, and get care through video or phone from home. Ask your provider if telehealth is an option for you!
What you need for telehealth
To participate in telehealth, you will need a way to communicate with your health care team outside of the office. Most of the time, people use their smartphones, tablets, or computers to complete telehealth. You will also need a strong internet connection for video visits and a private place to speak with your doctor. Please do not complete telehealth appointments while driving.
Technology Basics
The videos and virtual activities below will help you get started using your smartphone, tablet, or computer. Please click the video, activity, or webpage that corresponds to the device you will be using.
Help with internet, devices, digital skills, and more
Some people need support learning about technology, affording or using the internet, or completing virtual visits. Our Digital Navigation Resource Guide includes resources for home internet, digital devices like low-cost computers, and digital skill training or tech help.
Frequently Asked Questions
What is telehealth?
Telehealth is a broad term for receiving healthcare without being in the same room as your provider. Telehealth can include video calls with your doctor, like a Zoom conference. Telehealth also includes sending messages and prescription refills to your care team online. There are many ways to do telehealth. Talk to your doctor about your telehealth options.
How do I do a telehealth visit?
You will usually get a secure website link from your provider through email, text, or a patient portal like MyChart. Click on the link on your phone, tablet, or computer using the internet. Follow any pre-visit instructions on your screen. For more information on how to navigate a smartphone, tablet, or computer, please visit the ‘Technology Basics’ website.
What benefits does telehealth have?
- Convenience
- Access
- Potential cost saving
Telehealth can save time driving, in waiting rooms, and off of work. It helps those who have to drive far for care or those who can’t leave home access medical care in a way that works for them.
What if I don’t have internet or a device?
Don’t give up on telehealth, there are options for you. Visit our digital navigation resources page to learn more about internet, device, and digital skill resources in South Carolina. Many local libraries offer free internet access and could be a place where you can complete your telehealth visits. Some libraries also offer digital skills classes and tech help. For more information, please contact the SCTA.
The SC Telehealth Experience
More Questions?
We are here to help.
If you would like more information about telehealth for patients please contact the SCTA.